The name on all travel bookings must match the traveller’s passport exactly. Even small spelling differences may cause issues with airlines, cruise lines or other travel providers and could result in the booking being unusable or cancelled. Travellers should carefully review their travel documents and report any errors immediately to avoid additional fees or ticket reissue costs.
Name Accuracy on Bookings
It is essential that the first name, middle name and surname on a booking match the traveller’s passport exactly. Any differences between the booking name and the passport may result in the booking being unusable or cancelled by the airline, cruise line or travel provider.
If there is any difference between the name on the booking and the traveller’s passport or photo identification, this must be reported immediately so that corrections can be reviewed.
If an airline ticket needs to be reissued due to a name correction, additional fees may apply. In some cases, the ticket price may increase if the original fare class is no longer available. Any additional costs resulting from incorrect name details will be the responsibility of the passenger if the correct spelling was not provided at the time of booking.
Travellers should carefully review all travel documentation upon receipt and notify their consultant immediately if there are any errors in names, travel dates or timings.
If a booking was made online, travellers should print and retain copies of their travel documents as provided through the website or confirmation email for their records.