You can request special requirements at the time of booking, through Customer Support, or directly with the cruise line or hotel. Some cruise lines allow you to manage special requests through their app or online portal. All requests are subject to availability and approval by the supplier.
What Is a Special Request?
A special request is any preference or requirement outside the standard booking details, such as:
Dietary requirements
Mobility or accessibility needs
Cabin or room location preferences
Bedding configuration, twin or double
Celebratory arrangements, such as birthdays or anniversaries
These are forwarded to the supplier for consideration and are not guaranteed.
How to Add a Special Request
At the Time of Booking
Include your request when submitting your booking online or when speaking with a consultant.
After Your Booking Is Confirmed
You can:
Contact Customer Support with your booking reference
Reach out directly to the cruise line or hotel
Log into the cruise line app or manage your booking through their website
Many cruise lines allow you to:
Update dining preferences
Select bedding configuration
Advise dietary needs
Add accessibility notes
Please check the cruise line’s app or website first, as this is often the quickest way to manage requests.
Important Things to Know
Special requests are not guaranteed
Approval is at the discretion of the supplier
Some requests may require additional documentation
Additional fees may apply for certain services