While My241 Rewards helps you access Two-for-One and other promotional travel offers, it does not operate emergency assistance services during travel. In the event of an emergency while you are away, you should contact the local emergency services immediately or reach out to your travel insurance provider if you are covered. For urgent help related to your booking or travel documents, contact your cruise line, hotel provider or the on-ground representative listed in your itinerary.
What Emergency Assistance Means
Emergency assistance refers to help needed while you are travelling, such as:
Medical emergencies
Lost or stolen travel documents
Cancellations due to illness or injury
On-ground support for itinerary changes
My241 Rewards is a booking and membership service and does not provide 24-hour emergency support while you are travelling.
Who to Contact in an Emergency
1. Local Emergency Services
If you are in immediate danger or require medical attention, call the local emergency number:
Australia: 000
United States/Canada: 911
United Kingdom/Ireland: 999
Europe: 112
Use the appropriate number for the country you are in.
2. Your Travel Insurance Provider
Your travel insurance can assist with:
Medical evacuation
Hospital admissions
Lost luggage
Trip interruption and cancellation
Always carry your insurance policy number and emergency contact details with you.
3. Your Cruise Line or Hotel Provider
If your situation is related to your booking:
Contact the cruise line’s on-board support team
Contact the hotel reception or front desk
Use the local representative contact details provided in your itinerary
They can assist with documentation issues, itinerary changes or supplier-specific emergencies.
What My241 Rewards Can Assist With
Although we do not provide 24/7 emergency assistance while you are travelling, we can help you:
Access your booking details before departure
Clarify terms and conditions
Provide contact details for suppliers
Explain how to use certificates or vouchers
If your emergency occurs before travel, contact us immediately for support with your booking.
Important Notes from the Terms and Conditions
The My241 Rewards Terms and Conditions state that once travel has commenced and you are outside Australia or New Zealand, My241 Rewards is not responsible for providing emergency on-ground services. You are responsible for your own safety and assistance through the appropriate local channels or your travel insurance coverage.
Always ensure you have adequate travel insurance before departure and familiarise yourself with emergency procedures relevant to your destination.